Disconnect Utility Services

Useful Links | Forms | Applications

Payment Programs

Garbage and Recycling


Holiday Closure Information

City of St. George offices are closed in observance of the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Pioneer Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

*Note: When the holiday falls on a Saturday offices will be closed the preceding Friday, and when the holiday is on a Sunday, offices will be closed the following Monday.*

Frequent Questions

Can I pay my bill through an average monthly payment plan?

Yes, residential customers can now take the guesswork out of budgeting for your utility bill. With hot summers and cold winters, sometimes it is hard to predict what your utility bill will be each month. With the Average Monthly Payment Plan, the current bill is figured by taking the current charges plus the prior 11-month actual charges to calculate the new average for that month’s payment, also factoring in approximately 1/12 th of the overage or shortage at that time. Your meter will continue to be read each month.

This plan has two requirements. First, you must have 12 months of history at the current utility location. Second, you must set up auto-pay with either the Electronic Funds Transfer or Credit Card option.

Your average should only fluctuate +/- 5% if there have not been any changes to the household or water leaks or rate changes. The bill will be sent 3 weeks before the due date, so you will know how much will be deducted from your bank account or charged to your credit card each month. If you would like to participate in the City of St. George Average Monthly Payment Plan, please click the following link, https://www.sgcity.org/utility/averagemonthlypaymentprogram/, contact a Customer Service Representative at 435-627-4700 and request an application, or applications are available at our offices located at 175 E. 200 N., St. George, Utah.

Do I have to pay a deposit?
Customers who are renting their residence are required to pay a $125 security deposit. The full amount of the deposit is required prior to initiation of services. The deposit will be refunded to you at the end of three (3) years history of timely payments. You may also transfer the deposit to your new residence or apply the deposit to your closing bill upon disconnection of services. The City pays interest at 2% annually on your deposit. 
How do I change the address on my account?
Your account has two addresses on it: 1) the mailing address which is where your bill is sent and 2) the service address, which is where the utility services are being used. You can change the mailing address by noting your new mailing address on the remittance portion of your bill or by calling customer service at (435) 627-4700. However, if you are changing the service address, you must complete a new application for utility services. The application is available at https://www.sgcity.org/utilities/applyforutilityservices or you may apply in person at the City Utilities Office, 175 East 200 North, St. George.
How do I sign up for Utility Service?
Customers are required to complete an Application for Utility Services. Each applicant must provide a current driver’s license or other valid state issued identification, passport, or ID card. We request advance notice of three (3) working days for connection of services. Connections are provided Monday through Friday only.  The application is available at https://www.sgcity.org/utilities/applyforutilityservices or you may apply in person at the City Utilities Office, 175 East 200 North, St. George. Customers who are renting their residence are required to pay a $125 security deposit. The deposit is required prior to initiation of services.
Is there a connection fee?
The City of St George charges a $25 connection fee per meter. This fee is reduced to $10 per meter if the services are on and we are just reading the meter to start a new account. Connections done outside of normal business hours (Monday-Friday 8:00 AM to 5:00 PM) are assessed a $98 after-hours fee for Electric and $78 per Water connection. Same-Day connections are assessed a $50.00 same-day fee.
What are the customer's responsibilities when requesting service shut-off?

If the account is in your name, you are responsible for arranging for service disconnection and paying the closing bill. We will need your name, account number, the date your service is to be disconnected, and your forwarding address and telephone number. We request at least two (2) business days advance notice to ensure services are disconnected on the date specified. 

Request to terminate utility services can be done in one of the following ways:

  • By calling 435-627-4700 option 4 and leaving a voice mail with your account number, name, service address you wish to disconnect, date you wish to disconnect service, forwarding address and phone number.
  • By email to [email protected] 
  • In person at the Utilities office located at 175 East 200 North, St. George.
What are the other charges on my bill?

KWH Charge - Electricity charge during the billing period. Please see current fee chart. 

Energy Tax - 6.0% tax on electricity per state law. Funds are used for general service such as police, fire, protection, streets, recreation, street right of ways, etc. 

Drainage - Charge to operate, improve and maintain storm water drainage systems and runoff within St. George City. 

WCD Surcharge - This is a Washington County Water conservancy District surcharge to fund pipelines, water treatment, and providing water to the City. 

Flood Control - This is a regional flood authority fee for planning and funding regional flood control projects withing St. George, Washington, and Santa Clara cities. 

Sales Tax - Sales tax on electricity of 3.65%

What are the payment procedures?

Your utility bill should be paid by the due date shown on the bill to maintain a good credit standing with the City of St. George Utilities. Payments may be made through the City website at www.sgcity.org, by mail or at the City office located at 175 East 200 North, St. George through either our 24-hour drop box, drive-up from 8:00 a.m. to 5:00 p.m., or in the lobby from 8:00 a.m. to 5:00 p.m. Monday through Friday.  Payments may also be made at the following St. George bank location.   Drop-Off Locations for Utility Payments Cache Valley Bank 294 E. Tabernacle.  

If your account is delinquent and scheduled for shut-off; the city will not accept a payment with a check. Credit card payments can be made online at  https://ipn.paymentus.com/cp/cosg. Cash and credit card payments can be made in person at the Utilities office at 175 East 200 North, St. George.

What is the compliant procedure?
If you have any questions concerning your bill, please notify us in writing at [email protected] or by calling (435) 627-4700. Our customer service representatives will do their best to help you with inquiries or resolve your concern. 
What is the customer service charge of $25.00 on my electric bill?
This monthly charge covers the City's fixed costs such as making the service available upon demand, meter reading, billing, and maintenance of meters and services. 
Why is my utility bill unusually high this month? Or, why is my bill generally higher than my neighbors?
Often this answer can be easily answered by looking at the number of days in the month's billing cycle noted on your bill. Although we try to keep this as close to 30 days as possible, occasionally your billing cycle may be greater than 30 days, resulting in a higher bill that month. If this doesn't answer your concern, the question then becomes difficult to resolve because of the several factors which can affect the usage of utility services. Examples of these factors are the house size, weather conditions, number of people in the household, living habits (i.e. does one family stay up later than the other or does one household have someone home during the daytime and the other doesn't), new appliances, the amount of natural light your residence has, and so on. We recommend that you consider these factors when comparing your bill to a previous bill or to your neighbors'.